Website
Captures the enquiry and its source.
CRM / INTEGRATIONS / DEVELOPMENTBIG FISH / SYSTEMS THAT WORK
Different systems.
One shared
logic.
Clients, teams, documents and payments. We connect separate processes into a system people can work with.
Explore an example ↘ONE COMPANY / CONSISTENT DATASCROLL TO EXPLORE ↓
First, understand the work. Then choose the system it needs.
We implement Bitrix24, connect 1C to web services and develop custom CRM systems. These are three ways to address different needs: organising sales, keeping data consistent or supporting a specific business process. They can work together in the same project.
THREE DIRECTIONSYou don’t need to build
You don’t need to build
everything from scratch.
01↗02↗03↗
1C integration
You already have systems, but staff move data between them by hand. We connect catalogues, orders, payments and documents.
KEEP YOUR SYSTEMS / CONNECT YOUR DATABitrix24
You need a shared process for sales and teamwork. We configure the platform, automation and integrations around your needs.
AN EXISTING PLATFORM / YOUR PROCESSESCustom CRM
Specific records, calculations, roles and portals define how your business works. We design a system and its first release around them.
YOUR LOGIC / YOUR INTERFACEИНТЕРАКТИВНЫЕ ДЕМОНСТРАЦИИ
Посмотрите, как системы связаны.
CHOOSE FOR THE TASKWhere are you
Where are you
losing time?
This is a starting point for a conversation, not an automatic project estimate.
WHERE TO START
Map the data exchange.
Identify which data staff enter again, where it should originate and who resolves discrepancies.
1C integration ↗ONE CONNECTED PROCESSFrom enquiry
From enquiry
to delivery.
CRM
Tracks the client, agreements and next step.
1C
Confirms documents, payments and accounting data.
Delivery
The team fulfils the order and returns its status.
For each stage, we define who is responsible, what enables the next step and where the data comes from. Bitrix24 can manage sales, 1C can handle accounting and a custom module can support industry-specific work. A shared identifier connects the history across systems.
HOW TO CHOOSE
Compare by business need.
| Question | 1C integration | Bitrix24 | Custom CRM |
|---|---|---|---|
| What changes? | Data exchange between existing systems | How work is organised in an existing platform | The data model, processes and interfaces |
| Where do we start? | A data map and exchange rules | A review of pipelines, roles and enquiries | Designing the first complete process |
| What determines the scope? | Configurations, exchange directions, errors and load | Pipelines, automation, migration and integrations | Roles, calculations, modules, portals and operations |
| What is priced separately? | Licences and external services where needed | Platform licences and third-party applications | Infrastructure, services and support |
| Can they work together? | Yes — with an existing or custom CRM | Yes — with 1C and custom services | Yes — with accounting systems and existing platforms |
BEFORE THE FIRST SETTINGFirst, agree on
First, agree on
what success looks like.
- 01
Understand the process
Map the real workflow, people, documents and exceptions. Identify repeated entry, waiting time and lost information.
- 02
Define the scope
Agree on which systems stay, what changes and which scenarios must work in the first phase. Define acceptance criteria.
- 03
Test in a pilot
Configure or build using test data. Check successful journeys, errors, repeated events and access restrictions.
- 04
Hand over to the team
Plan migration, training and the switch to production. Provide instructions and agree on ongoing support.
BEFORE WE BEGIN
Good questions.
How do we know we need a custom CRM?
First we check whether an existing platform can support your key processes through configuration. A custom system makes sense when limitations affect essential calculations, data structures, roles or interfaces. Wanting everything in one place is not, by itself, a reason to build from scratch.
Can we connect just one process?
Yes. A useful first phase covers a complete journey, such as taking an enquiry through to an order in your accounting system. Plan its connections to other data and how it can grow.
We already use a CRM. Must everything change?
Not necessarily. We review the settings and integrations to separate what works from what needs attention. Sometimes fixing a data exchange or automating one stage is enough.
How is the price calculated?
From the scope, data, integrations and acceptance criteria. A complex project starts with a review of the task. Licences and support are priced separately from implementation.
Start with what
gets in the way.
Tell us about your task and current systems.
We’ll define the first phase and scope of work.