01Make a complex service easy to understand.
Separate services and customer needs. Explain the process, terms and reasons to choose your team. For B2B businesses, account for long buying cycles and different decision-makers.
DELIVERABLESA service and landing-page map, content requirements and enquiry events.
02Help people find the right product.
Review categories, filters, product variants and duplicate URLs. Plan useful landing pages around demand and improve product information, delivery details and checkout journeys.
DELIVERABLESCatalogue indexing rules, category templates and product-page requirements.
03Local information that actually helps.
Consider addresses, service areas, delivery and local competitors. Create location pages where the information has independent value, rather than simply swapping a city name.
DELIVERABLESA regional structure, branch-page requirements and consistent business details.
04Plan for search before launch.
Include demand, sections, URLs, templates and mobile usability in the design process. For migrations, map old URLs to new ones, plan redirects and check important pages after release.
DELIVERABLESSEO requirements for development, a migration map and a launch checklist.